Course curriculum

  1. 1

    • RC Floor

    • Floor E-mail

    • Floor Schedule (PickShift)

    • On-Duty Responsibiltiies

    • Tracking Log

    • Logging In

    • Logging Out (Last Shift)

    • Setting Diverter

    • General Floor Rules

    • The Absence and Late Policy
  2. 2

    • 30 Second Script

    • Keep the conversation going

    • The Don'ts: Things to never, ever do on a call